New-Faq

We offer 7 days returns on all purchases excluding furniture.

You will need to notify us and return your item within 7 days of receiving your order. All items must be in perfect condition including any tags. We do not cover the cost of shipping your item back to us.

Returns
We will happily provide an exchange or credit note for your item under the following conditions:
Item must be in original condition and packaging with tags attached
Item must not be damaged, used, altered or washed
You must contact us before returning your item
Sale items cannot be returned unless deemed faulty
For hygiene reasons, earrings cannot be returned
Refunds are only available for faulty items
Returns do not include any postage costs from your order. The item/s price will be refunded only. Please also note it can take a few business days for the refund balance to clear into your nominated bank account or payment method.

After Pay Returns & Refunds
We do not offer refunds or credit notes for any orders paid via after pay.

Pre Orders
Once your pre-order is made we cannot offer a refund as each item is made to order. 
Damaged Goods
If your item has been damaged during transit with the courier, please contact us with an image immediately. We will either send you a replacement, offer a credit on your item if your item is out of stock or If you prefer a refund, the refund will be on the item only (excluding freight).

If you believe your item is faulty please contact us within 24 hours of receiving your damage goods